The global outbreak of novel coronavirus (COVID-19) grows more widespread every day with cases increasing exponentially across the United States. Our thoughts are with all who have been affected.
We have received many questions about our status and ability to stay open to serve our patients. Therefore, we wanted to provide more information about our open status and our increased efforts to protect health and safety.
MinnMed is considered an “essential service” by the State of Minnesota and Governor Walz because we are a healthcare company that provides important medication to patients. Therefore, we will remain open so that we can serve our patients and provide continuity in their medicine.
Our Compliance Team is actively monitoring new information and any guidance issued by state regulators to make sure we are closely following all new regulations to ensure public health.
MinnMed has already implemented a variety of enhanced measures to protect patient and employee safety. These efforts include additional cleaning and sanitation policies and a “workplace distancing” policy. To further protect our team members and our patients we have also implemented several new Standard Operating Procedures. See below for important updates on our new standards and processes.
Effective Thursday 4/2, we are happy to share we have implemented the following new procedures for your safety and convenience.
Curbside option for medication pick-up now available – to utilize curbside pick-up, patients must order online using our eCommerce shop. Please make sure to place your order online ahead of time, in the Pharmacist Notes please request Curbside Pick-Up and provide the make/color of the Car you will arrive in, and then you’ll be able to pick up your medicine without leaving your car or having to enter the cannabis patient center.*
Please remember: to help ensure a smooth experience, please make sure to complete your state-mandated self-evaluation survey (this is different from the patient experience survey) prior to your appointment time – log in to state registry to access survey at https://cannabis.web.health.state.mn.us/.
*This allowance from the Governor’s office is not permanent and should be considered a temporary option for patients.
- Bloomington: (952) 800-4404; Minneapolis: (612) 999-1615
- Moorhead: (218) 206-6600; Rochester: (507) 481-3140
Please be ready to provide 1) your name, 2) location outside (patients must be parked in front of our location *Minneapolis location parked in rear parking lot), and 3) vehicle description. A patient care coordinator will come to your vehicle to accept payment and provide your medicine. If possible, we ask that you pay via CanPay to avoid the exchange of cash. Debit cards are not accepted for curbside pick-up.
Please also feel free to come to our front window to let us know you have arrived! Provide us with your medical ID and form of payment, & we will bring your medicine right out to your vehicle for convenience.
Window pick up for all medications – patients will no longer be able to enter the waiting room area or dispensary. We will be dispensing all medications for patients at our front vestibule windows or via curbside. We will validate all patients ID, collect payments, and dispense at the vestibule window.
All new patient and existing patient consultations will now occur by video conference or telephone. Upon booking consultation appointments, patients will be provided a link to our video conference portal which will allow you to engage with our pharmacy team at your scheduled time. If you have a smart phone with camera function – we are pleased to share you will now be able to complete your video conference consultation from your phone.
Patient Certifications that expire as of March 31, 2020 will be extended – and now expire on August 1, 2020, or 60 days after the end of the peacetime emergency, whichever date is later. If you have have questions about the state’s caregiver program, please contact firstname.lastname@example.org or call 651-201-5598 (metro area) or 844-879-3381 (toll free).
Patients can register emergency temporary caregivers to assist in accessing medical cannabis – an emergency caregiver may be added through a patient’s Medical Cannabis Registry account.
Also please note our new hours of operation as of March 25th:
All four locations: Please note that from 12 pm – 12:30 pm each day we will not be able to process orders and dispense medicine. This is due to staffing restrictions. We will reopen the doors promptly at 12:30 pm each day.
Bloomington: Now open 8 am to 5 pm, 7 days a week!
Minneapolis/Moorhead/Rochester: Normal hours, except for 12 pm – 12:30 pm closure.
Minnesota allows patients to purchase up to a 90-day supply of medication. We suggest doing so to reduce unnecessary travel and decrease exposure risk.
If you have a fever or are experiencing other symptoms, please send a caregiver to pick up your order. Learn more about the caregiver program here.
You can also volunteer to be a caregiver or be partnered with a caregiver via Sensible Minnesota.You can request an emergency caregiver and learn more about the program, including how to sign-up as a volunteer, at the link below. https://sensible.mn/what-we-do/emergency-caregivers/
Due to recommendations from the CDC we have decided to cancel the Cannabis Collective (formerly our Support Groups) for the time being to reduce the risk of spreading the Corona Virus.
**If you do not have an online account, please call us and we will assist you in placing an order for pick-up over the phone.
Have a question? We’re here for you! Send us a message via our Contact Us Page here, and someone on our team will be in touch with you shortly.